Direct Drive Hub Terms & conditions
Terms and Conditions for standard lessons
With Direct Drive Hub
1.1. You must give your driving instructor a minimum of 48 hours’ notice to cancel or make any changes to your driving lesson. If the customer gives less than the 48 hours’ notice they will be asked to pay for the lesson in full.
1.2. If you are paying for your lesson individually this must be paid at the start of each lesson.
1.3 It is up to the customer to make sure they have the correct money to pay for the lesson, your instructor will not always have change on them.
1.4 If the customer need to stop for money on the lesson this must be made known to the instructor at the start of the lesson and will be done in the customers time.
1.5 Any cancelled lesson must be paid in full on or before their next lesson if the customer is pre-paid this will be deduced from their pre-paid account.
1.6 Pre-paid lessons must be paid at the start of the course they are paying for, customers cannot ask for prepaid discounts to be backdated. Prepaid lesson must be paid on time before or on the day of the prepaid course starting. Otherwise a admin charge could apply.
1.7 Paying by credit or debit card there will be a small charge added onto the payment which the card collection company add on this is normally around 3 to 4 %.
1.8 If no lessons are taken by the customer within a 6-month period the pre-paid account will be closed and no refund will be offered.
1.9 Refunds will be paid back to the customer within 31 days from the point the refund has been agreed by Direct Drive Hub or your driving instructor.
1.10 In the event that a prepaid deal is not completed before the customer passes their practical drive test with Direct Drive Hub, any unused training time will be re-calculated at the normal standard lesson rate to what they are set at the present time and the remainder will be refunded.
2.1 It is the customers responsibility to make sure they are at the correct pick up point for their driving lesson on time. If the customer is running late they must make sure they let their driving instructor know and make sure their instructor has received any messages.
2.2 Pickup and drop off point can only be changed if the instructor has agreed to the change any loss of time to the lesson as a result to any changes the customer has made will be done in the customers time.
2.3 It is the customers responsibility to check and make sure they have the correct date and times of all their driving lesson’s. You’re driving instructor will confirm your next lesson at the end of each driving lesson. You can ask for an appointment card.
2.4 Lesson times will be emailed or text to you by your driving instructor or the Direct Drive Hub office. If for any reason these times are not suitable please let your driving instructor know straight away.
2.5 If you need to cancel any of your driving lessons the customer must make sure their driving instructor has received the message. You’re driving instructor will always reply to your message to confirm they have received it.
2.6 If for any reason you cannot get hold of your driving instructor you can contact the Direct Drive Hub office where they can advise you or get hold of your instructor on your behalf.
3.1 DVSA tests. Direct Drive Hub are happy to make bookings for both your theory and your practical driving tests. Direct Drive hub or your driving instructor will forward email confirmations over to you. We will not add any extra fees on for this service the fees charged are the fees that the DVSA charge for these tests.
Please note lessons that are cancelled giving less than 48 hours’ notice will be charged the full lesson rate for the cancelled lesson
3.2 It is up to the customer to check dates and time of their DVSA tests and to see if the DVSA have made any changes. Direct Drive Hub cannot be responsible for any changes that the DVSA make to the customers tests.
3.3 If Direct Drive Hub makes a DVSA test booking on the customers behalf we will forward all confirmation emails from the DVSA to the email address that the customers have provided us. The customer will be able to check details on the DVSA. GOV websites.
3.4 The customer must inform their driving instructor, or the Direct Drive Hub office of ant changes made to their DVSA test.
3.5 If the customer is making any changes or booking a practical driving test they must make sure that their driving instructor is free and able to be available for this test that is being booked. We strongly advise that customers do not make any short cancellation test booking were the DVSA test fee cannot be refunded without checking with your driving instructor first. Direct Drive Hub or your driving instructor cannot be held responsible for any loss of these test fees
3.6 In the event that you’re driving instructor’s car not being available on the day of your driving test that has been booked and agreed with your driving instructor, for any reason due to car breakdown or instructor being off sick you’re driving instructor will refund your DVSA driving test fee or rebook the driving test for you.
3.7 In the Event that the practical driving test is cancelled by the DVSA for any reason it is normal for the DVSA to rebook your driving test. If any cost has accrued due to a result of this then you will need to claim this back from the DVSA. You’re driving instructor can advise you. Any lesson booked up to or on the day of your test are still subject to our 48-hour cancellation policy.
4.0 Direct Drive Hub only works as an agent for your driving instructor, It is your driving instructors responsibly to take care and make sure their customers’ needs are always being met. If the customers is not happy with the care their driving instructor is giving you then you must contact the Direct Drive Office.
4.1 Any money that the customer has paid over to their driving instructor for lessons, driving courses or test fees etc is between the customer and their driving instructor. Direct Drive Hub is not responsible for any refunds due to the customer.
4.2 Complaints procedure if you have any complaints about our service you should first address them with your instructor. If you still not satisfied, then you need to contact us at Direct Drive Hub where we will always deal with any matter in a professional and sympathetic manner to make sure of a satisfactory outcome.
These are the terms and conditions for pupils standard driving lessons with Direct Drive Hub. (Do not include the T’s & C’s for our intensive and semi-intensive curses) for further details please contact Direct Drive Hub.
Terms and Conditions for Semi-Intensive and Intensive Driving Courses
With Direct Drive Hub
Please make sure you read the terms and conditions carefully
1.1 The terms and condition for any Semi-intensive or intensive driving course must be signed by the person who is paying for the course and the pupil taking the course. If you are under the age of 18 this needs to be signed by a parent / guardian.
1.2 The driving course cannot be booked in and confirmed until the terms and conditions are signed and returned to the Direct Drive Hub office.
1.3 Direct Drive Hub will not accept any moneys for any of our intensive courses until the terms and condition have be signed and returned to our office.
1.4 Direct Drive Hub cannot make any booking for course session or book any DVSA tests until the course has been paid in Full / first payment made or deposits have been paid.
2.1 Direct Drive Hub’s intensive courses are spread over a 1 to 2 week period.
2.2 A none refundable deposit of £150 must be paid once the term and conditions have been signed. This will then allow session bookings to be made and DVSA tests to be booked. If you then choose to cancel your intensive course this deposit will not be refunded.
2.3 Once your deposit has been paid your courses dates will be allocated and your DVSA test will be booked. These will be emailed over to you for your approval, once you are happy with the driving session times and dates and with the DVSA test date and time you will need to email the office back to confirm that these dates and times are satisfactory to you.
2.4 Once you have emailed to confirm your dates and times back to Direct Drive Hub’s office you cannot make any further changes. Please make sure you are completely happy with these dates and times before you email Direct Drive Hub to confirm.
2.5 Your Intensive driving course must then be paid in FULL 4 weeks before the intensive course is due to start. Late payment could result in you losing your course and your deposit.
2.6 Direct Drive Hub cannot offer any refunds on your Intensive course 2 weeks prior to your course starting. If the course is cancelled before the 2-week period, you will be charged a admin fee of £75. This is because we need to ensure that we minimise on last minute cancelation which could result in our diary’s been left with large empty spaces. Our driving instructors only earn money on the times they teach.
3.1 Direct Drive hub semi-intensive courses are normally spread over a 4 to 8 week period.
3.2 A none refundable deposit of £100 must be paid once the term and conditions have been signed. This will then allow session bookings to be made and DVSA tests to be booked. If you then choose to cancel your Semi-intensive course this deposit will not be refunded.
3.3 Once your deposit has been paid your courses dates will be allocated and your DVSA test will be booked. These will be emailed over to you for your approval, once you are happy with the driving session times and dates and with the DVSA test date and time you will need to email the office back to confirm that these dates and times are satisfactory to you.
3.4 Semi-intensive course can be p
Direct Drive Hub’s Pass Promise!
We pride ourselves on all the hard work we put into all our customers in their quest to becoming a safe responsible driver. We work to give you the very best chance to go on and pass your driving test 1st time. Now we can’t guarantee that you will go on to pass your driving test 1st time no driving school can. But we put everything in place on your lessons and give you resources to use between your lesson to give you the very best chance to pass and to pass your test 1st time.
So we give you our pass promise, if you follow our advise from the very first lesson to the day you take your driving test and give us your full commitment we will give you our pass promise and pay for your next driving test.
Here’s what you must do:
• Pass your theory test within the first 6 weeks of starting your driving lessons with us.
• To use and complete our Theory Test Pro app provided.
• Keep all lesson appointment that have been booked in for you.
• Taken a minimum of 20 hours of in-car training with us.
• Complete your reflective log for each lesson.
• Complete any work your instructor has ask you to do for a lesson.
• Take your driving test only when your instructor has advised you to do so.
• To follow your instructors advise during the course of your driving test.
• The pass promise is only for your practical driving test.
• We will only pay for 1 retest which would be your second test.
• This is not available to customers on our intensive courses.
We make this pass promise but cannot offer if to anyone that has not followed our advise and stuck to the plan laid out by your instructor or kept within our terms and conditions of this offer.